If you still need additional information or help please contact a service representative at 305-255-7118or send us an email to info@mytrafficticket.net.

1. How do I receive my certificate?
2. Lost my original certificate
3. Do I send my certificate to the county clerk’s office?
4. I think my time to complete the course is over?
5. What if I fail the final exam?
6. What is the passing grade?
7. If I logged out, what happens?
8. What is your refund policy?
9. What if I am not a computer genius?
10. I do not have a credit card to register online?

1 >> How do I receive my certificate?
We offer different delivery options. If you are not rushing to get it, we will send it by regular mail. If your due date for completion is within the next 10 days, we recommend you select either priority mail 2-3 days for $3.95 or express mail overnight for $16.95, when you register for the online course.

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2 >> Lost my original certificate
If you need an additional or a copy of your original certificate just send us an e-mail to ******* or call a customer support representative at ********** to request a duplicate. (At no extra cost)

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3 >> Do I send my certificate to the county clerk’s office?
Yes, you are responsible to follow up your election or requirement. Remember, you only have a certain amount of days to complete the traffic school program and send proof of completion to the county clerk’s office where your ticket was issued.

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4 >> I think my time to complete the course is over?
How would I know?
We suggest you contact the county clerk’s office where your ticket was issued and ask them about your specific situation. Sometimes when your time is past due, you can file a motion pleading for extra time to complete the school.

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5 >> What if I fail the final exam?
If you fail the final exam, you would have the opportunity to review the course material one more time and the online program will allow you to retake the final exam. This can only be done once so review the material until you feel comfortable with it before you take the exam!!!

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6 >> What is the passing grade?
In order to successfully complete the school you need to get a 70 or higher score in the final exam. The exam is very simple! You will be asked multiple choice questions and/or True and False questions. Each section contains a quiz that reviews the important content on that section. The quizzes do not affect your final exam score, but they are an excellent study guide for the final assessment!! exam.

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7 >> If I logged out, what happens?
Once you have registered and have log into the program, everything you do is saved and recorded in your session. If you log out, all your completed work will be saved and stored for later completion. We recommend completing the section before you log out from you session.

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8 >> What is your refund policy?
A full refund will be made to any student that decides not to continue with the online program before taking the final exam. South Florida Safety Program allows the student 120 days to complete the online program. After 120 days the program will automatically terminate the registration and the student is no longer eligible for a refund.
South Florida Safety Program will refund that student if the program is discontinued by the school or there is a technical problem with the web site and the student can not continue with the program. Refunds will be sent within 10 days of the plea.

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9 >> What if I am not a computer genius?
All of our online courses are simple and easy to understand and follow. If you encounter any problems or might need assistance just click on the live chat and our technical support will be with you to answer any questions. You can also call our toll free number, *********.

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10 >> I do not have a credit card to register online?
If you do not have a credit card or wish not to pay with a credit card, you can send us a check to:

S.F.S.P.
18731 South Dixie Hwy.
Miami, FL 33157

With the following information:

Name
Address
Phone Number
Ticket
County
Phone
DOB
Enrollment Reason

And as soon as the check clears, we will provide you with your log in name and password so you can start taking the online course.

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